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Urgent! Technical Customer Support Representative (Remote, LATAM) Position in Bahía Blanca - LearnWorlds

Technical Customer Support Representative (Remote, LATAM)



Job description

Technical Customer Support Representative (Remote, LATAM)

ATTN: This is not your typical support center job!

At LearnWorlds, our Customer Support team is the front line of product intelligence and customer trust.

We don't just answer questions — we diagnose, solve, and elevate every interaction into a meaningful experience.

This is an entry-level position, ideal for someone who may not have formal tech experience but shows critical thinking, intellectual curiosity, and clear communication under pressure.

You'll work (in English) across email, chat, phone, and live Q&A during webinars, helping customers across the globe build online training academies, publish courses, and deliver exceptional learning experiences.

The role operates on pre-set shifts with predictability and flexibility.

You'll be supported with mentorship, on-the-job training, and a culture that encourages feedback, fast learning, and experimentation.

The role blends analytical and creative work — detective, teacher, and product guru.

Overview

Overview content consolidated from the original description for clarity and focus.

Key Responsibilities

  • Become an expert on the LearnWorlds platform — understand its logic, workflows, and how to adapt it to work for many different types of users
  • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As
  • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed
  • Translate complex platform behaviors into plain language that customers understand — even if they're not tech-savvy
  • Collaborate with teammates to share insights, solve problems, and flag issues
  • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams
  • Occasionally lead 1:1 support demos to guide users through specific setups or workflows

Requirements

  • Fluent English speaker with excellent verbal comprehension and written clarity
  • Curious, analytical, and energized by live problem-solving
  • Can explain technical concepts in plain language
  • Calm under pressure; able to troubleshoot in real-time during a webinar or support call
  • Highly coachable — actively seek feedback and use it to improve quickly
  • Quick learner with strong memory and retention of complex workflows and platform logic
  • Strong time management — respect shifts, deadlines, and the customer's time
  • Ready to dive into LearnWorlds' features, customers, and community — you do your homework
  • Bonus: Familiarity with SaaS tools, support platforms, or LMS products
  • Backgrounds in retail, hospitality, tutoring, freelance tech tinkering, or other non-traditional paths welcomed

Benefits

  • Private life and health insurance plan
  • Fully remote work option; occasional in-person team meetings a few times per year
  • Your personal annual training budget
  • An annual home office allowance
  • Company laptop
  • 23 days of paid time off
  • 3 early summer Fridays in July and August
  • A free LearnWorlds School to build and sell your own courses
  • Work in one of the world's top 5 e-learning platforms
  • Opportunities to grow with the company and influence the future of e-learning
  • Entrepreneurial, international, flat-hierarchy team environment
  • Annual company retreats

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Other

Industries

  • IT Services and IT Consulting

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Required Skill Profession

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